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Review Counsel is affiliated with Mutual of Omaha Mortgage and Retirement Funding Solutions, and recommends them for their deep experience, customer service, and borrower reviews.

American Advisors Group (AAG)

Review Counsel Rating

3.5 | ★ ★ ★ ★

About American Advisors Group (AAG)

Brief Summary of Services: 

  • Reverse Mortgages 
  • Refinance loans 
  • FHA Loans 
  • VA loans 

AAG Reverse Mortgage Synopsis 

Review Summary: AAG is a top-rated reverse mortgage company that originates more reverse mortgages than any other reverse mortgage company in the country. Through AAG, seniors can obtain a reverse mortgage to supplement their income, refinance their current home, or use a reverse mortgage to upgrade or downsize their current home. 

Recommended for: Seniors 62 and older who are looking to access equity in their homes with a reverse mortgage or use a reverse mortgage to purchase a different home.  

how to qualify for reverse mortgage refinancing

What is a Reverse Mortgage?

A Reverse Mortgage is also known as a Home Equity Conversion Mortgage (HECM). It is a financial tool available to seniors who are at least 62 years of age. It allows them to cash-in on the equity in their homes without having to sell their home. A Reverse Mortgage can also be used to purchase a new home. This is known as a HECM for Purchase. Those who obtain a reverse mortgage are still required to stay current on property taxes, homeowner’s insurance, and any necessary maintenance costs. Read more about Reverse Mortgages here.

Pros and Cons of AAG

Pros

  • Excellent Reverse Mortgage for Purchase Program 

  • Available in 50 states and the District of Columbia 

  • Free online loan calculator 

  • Jumbo loans available up to $4 million 

  • Free info kit 

Cons

  • Not available in Massachusetts 

AAG Reviews

Consumer Review PlatformRating
Better Business Bureau A Rating; 4.7/5.0 Stars with 751 Reviews 
Experience.com 4.8/5.0 Stars with 18,740 Reviews 
Sitejabber3.9/5 Stars with 46 Reviews
Trustpilot 4.7/5 Stars with 5,641 Reviews 

AAG Full Review 

Overview 

AAG has quickly risen to the top of the reverse mortgage loan lenders in the country and is the current reverse mortgage leader. AAG routinely originates more than 1,000 loans per month, while the next closest competitor originates approximately 600 loans per month. 

Borrowers working with AAG will have the option of receiving their disbursements as a line of credit, monthly payments, or a lump sum.  

AAG has mostly favorable reviews from its customers. AAG claims to focus heavily on the integrity and ethics of its brokers beginning with its recruiting process, its new-hire orientation, and continued employee training.  

AAG has an impressive website with extensive information to educate its customers about reverse mortgages and other topics related to retirement financial planning.  

AAG employees are given eight volunteer hours of paid time off per year that they are encouraged to use to serve the senior community.  

AAG Loan Options 

AAG offers the following mortgages and loans:  

  • Home Equity Conversion Mortgages (HECMs) (Reverse Mortgages) 
  • HECM for Purchase 
  • Refinance Loans 
  • Jumbo Reverse Mortgage loans 
  • FHA Reverse Mortgage Loans 
  • VA Loans 
  • Home Mortgage-Backed Securities (HMBS) 

AAG Reverse Mortgage Loan Application Process  

During the pre-application stage, an AAG agent will be assigned to you. The agent will answer any questions you have and make calculations to help you determine if a reverse mortgage is a good option for you.  

Before applying for a reverse mortgage, you will need to complete a counseling session with a reverse mortgage counselor from the U.S. Department of Housing and Urban Development (HUD). An AAG agent will provide you with a list of counselors.  

Once completed, the HUD counselor will give you a certificate saying that the counseling session requirement has been filled.  

From there, an AAG agent will assist you in completing the application including help with obtaining any required documents, advising on interest rates, and helping you determine how you want the funds disbursed.  

A HUD-approved appraiser will evaluate the value of your home.  

The application will then be sent to your lender’s underwriting department.  

The final step will be to sign any remaining documents and close on your loan.  

After all paperwork is signed, all reverse mortgage loan applicants are given three days to cancel the loan.  

In September 2021, AAG launched a new online portal for borrowers called “My AAG Loan,” which the reverse mortgage company said it created for the purpose of enhancing the loan application process, AAG said in a press release.

This online portal provides the following information to AAG customers:  

  • Loan status updates 
  • Notifications when a new piece of documentation is needed 
  • Tools for viewing documents  
  • Tools for uploading documents electronically  

In the consumer reviews that we have reviewed, AAG receives positive ratings for the service that its agents provide to its customers. 

Rate and Fee Transparency  

Most of the rates and fees associated with a reverse mortgage are based on Federal Housing Administration (FHA) guidelines.  

General information about the rates and fees consumers can expect to pay is easy to find on AAG’s website. More specific information can be obtained through an AAG agent.  

States Serviced by AAG 

AAG is currently licensed to originate reverse mortgage loans in 49 states and the District of Columbia. The one exception is Massachusetts. 

AAG Customer Satisfaction 

AAG has an average rating of 4.6 stars out of 5 stars among the five consumer review platforms we included in our assessment, which collectively includes more than 20,000 customer reviews.  

AAG Company Information  

AAG was founded in 2004 by Reza Jahangiri. Jahangiri founded AAG on the premise of helping to alleviate financial hardship and help prepare the current and coming generations for retirement.  

The company seeks to make retirement more secure and enjoyable, and this is reflected in its core values of caring, driven, and ethical. 

Dedicated to playing an active role in fighting against senior hunger and isolation, AAG engages in various activities and social events for seniors through the AAG Foundation.  

Members take time out of their weeks to provide safety checks on seniors through the Meals on Wheels Association of America and assist in events through senior centers with the Emergency Assistance Food Program. 

They are fully accredited by the BBB (Better Business Bureau), are members of NRMLA (National Reverse Mortgage Lenders Association) and an approved lender of the U.S. Department of Housing and Urban Development. 

In 2016, actor Tom Selleck began making commercials for AAG as its national spokesperson. Actor/congressman Fred Thompson and Actor Peter Graves also served as spokespersons for the reverse mortgage company. 

AAG Company Awards 

  • CEO Reza Jahangiri – Excellence in Entrepreneurship Award (2019) 
  • Finalist in BBB Torch Awards for Ethics (2017, 2019, 2020) 
  • Best Retail Brand (2012) 
  • Best Lead Provider (2012) 
  • Best Celebrity Spokesperson (2012) 

AAG Office Locations 

AAG currently has offices in: 

  • Orange, CA 
  • Irvine, CA 
  • Honolulu, HI 
  • Kennesaw, GA 
  • Lombard, IL 
  • Phoeniz, AZ 
  • Riverside, MO 
  • Melville, NY 
  • Austin, TX 

How to Contact AAG 

You can contact AAG for additional information and to get a free reverse mortgage information kit by clicking on this link here or by calling this toll-free number: (800)743-4086 

Read More About Reverse Mortgages:  

Reviews last updated: 12/4/23. (Reviews typically updated monthly.)

Rating last updated: 11/2/23. (Ratings typically updated once per quarter.)


Our Methodology

Reverse Mortgage companies are evaluated based on six factors that we believe are important for consumers: years in business, number of products offered, customer service availability, state licensing footprint, Better Business Bureau (BBB) Ratings, and the inclusion of a mobile application. Please find a full description of our ratings system here

This information is intended to be general and educational in nature and should not be construed as financial advice. Consult your financial advisor before implementing financial strategies for your retirement. 

Address: 3800 W. Chapman Avenue Orange, CA 92868

NMLS# 9392

Reviews for American Advisors Group (AAG)

4.5
Rated 4.5 out of 5
4.5 out of 5 stars (based on 93 reviews)
5 star77%
4 star8%
3 star6%
2 star1%
1 star8%
Rated 5.0 out of 5

home owner

Working with our AAG representative, Joseph Arce, has been a very easy experience especially for me as I have very little experience with these type of transactions. All the steps were explained in easy detail and made the process a lot less intimidating for me.

Bert Carlson
Verified
|
January 9, 2021
Rated 5.0 out of 5

My AAG experience

My aunt and uncle recommended AAG to me. They were happy with their decision, of course, they were able to do a face to face with the AAG rep in our area. I was unable to do that because of Covid. The representative I dealt with was all charm and helpfulness before I was on board. Afterward, she began to counter my questions with

Denise Freeman
Verified
|
January 7, 2021
Rated 4.0 out of 5

Homeowner

excellent job through and through

Cathy Mc
Verified
|
January 6, 2021
Rated 5.0 out of 5

homeowner

excellent job through and through

robert grimm
Verified
|
January 6, 2021
Rated 1.0 out of 5

Home Owner

We were told the loan would take about 4 to 6 weeks. It took 10 months from start to finish. We own our land an house free&clear the house is brand new I just built it. After about 6 months of jumping through hoops for these people their head underwriter made us start all over again and gave no reason why. The agent we worked with was greate but I would never go to this company again.

Perry Banister
Verified
|
January 5, 2021

Rate American Advisors Group (AAG)