Skip to content

Review Counsel is affiliated with Mutual of Omaha Mortgage and Retirement Funding Solutions, and recommends them for their deep experience, customer service, and borrower reviews.

American Advisors Group (AAG)

Review Counsel Rating

3.5 | ★ ★ ★ ★

About American Advisors Group (AAG)

Brief Summary of Services: 

  • Reverse Mortgages 
  • Refinance loans 
  • FHA Loans 
  • VA loans 

AAG Reverse Mortgage Synopsis 

Review Summary: AAG is a top-rated reverse mortgage company that originates more reverse mortgages than any other reverse mortgage company in the country. Through AAG, seniors can obtain a reverse mortgage to supplement their income, refinance their current home, or use a reverse mortgage to upgrade or downsize their current home. 

Recommended for: Seniors 62 and older who are looking to access equity in their homes with a reverse mortgage or use a reverse mortgage to purchase a different home.  

how to qualify for reverse mortgage refinancing

What is a Reverse Mortgage?

A Reverse Mortgage is also known as a Home Equity Conversion Mortgage (HECM). It is a financial tool available to seniors who are at least 62 years of age. It allows them to cash-in on the equity in their homes without having to sell their home. A Reverse Mortgage can also be used to purchase a new home. This is known as a HECM for Purchase. Those who obtain a reverse mortgage are still required to stay current on property taxes, homeowner’s insurance, and any necessary maintenance costs. Read more about Reverse Mortgages here.

Pros and Cons of AAG

Pros

  • Excellent Reverse Mortgage for Purchase Program 

  • Available in 50 states and the District of Columbia 

  • Free online loan calculator 

  • Jumbo loans available up to $4 million 

  • Free info kit 

Cons

  • Not available in Massachusetts 

AAG Reviews

Consumer Review PlatformRating
Better Business Bureau A Rating; 4.7/5.0 Stars with 704 Reviews 
Experience.com 4.8/5.0 Stars with 18,806 Reviews 
Sitejabber3.9/5 Stars with 46 Reviews
Trustpilot 4.7/5 Stars with 5,713 Reviews 

AAG Full Review 

Overview 

AAG has quickly risen to the top of the reverse mortgage loan lenders in the country and is the current reverse mortgage leader. AAG routinely originates more than 1,000 loans per month, while the next closest competitor originates approximately 600 loans per month. 

Borrowers working with AAG will have the option of receiving their disbursements as a line of credit, monthly payments, or a lump sum.  

AAG has mostly favorable reviews from its customers. AAG claims to focus heavily on the integrity and ethics of its brokers beginning with its recruiting process, its new-hire orientation, and continued employee training.  

AAG has an impressive website with extensive information to educate its customers about reverse mortgages and other topics related to retirement financial planning.  

AAG employees are given eight volunteer hours of paid time off per year that they are encouraged to use to serve the senior community.  

AAG Loan Options 

AAG offers the following mortgages and loans:  

  • Home Equity Conversion Mortgages (HECMs) (Reverse Mortgages) 
  • HECM for Purchase 
  • Refinance Loans 
  • Jumbo Reverse Mortgage loans 
  • FHA Reverse Mortgage Loans 
  • VA Loans 
  • Home Mortgage-Backed Securities (HMBS) 

AAG Reverse Mortgage Loan Application Process  

During the pre-application stage, an AAG agent will be assigned to you. The agent will answer any questions you have and make calculations to help you determine if a reverse mortgage is a good option for you.  

Before applying for a reverse mortgage, you will need to complete a counseling session with a reverse mortgage counselor from the U.S. Department of Housing and Urban Development (HUD). An AAG agent will provide you with a list of counselors.  

Once completed, the HUD counselor will give you a certificate saying that the counseling session requirement has been filled.  

From there, an AAG agent will assist you in completing the application including help with obtaining any required documents, advising on interest rates, and helping you determine how you want the funds disbursed.  

A HUD-approved appraiser will evaluate the value of your home.  

The application will then be sent to your lender’s underwriting department.  

The final step will be to sign any remaining documents and close on your loan.  

After all paperwork is signed, all reverse mortgage loan applicants are given three days to cancel the loan.  

In September 2021, AAG launched a new online portal for borrowers called “My AAG Loan,” which the reverse mortgage company said it created for the purpose of enhancing the loan application process, AAG said in a press release.

This online portal provides the following information to AAG customers:  

  • Loan status updates 
  • Notifications when a new piece of documentation is needed 
  • Tools for viewing documents  
  • Tools for uploading documents electronically  

In the consumer reviews that we have reviewed, AAG receives positive ratings for the service that its agents provide to its customers. 

Rate and Fee Transparency  

Most of the rates and fees associated with a reverse mortgage are based on Federal Housing Administration (FHA) guidelines.  

General information about the rates and fees consumers can expect to pay is easy to find on AAG’s website. More specific information can be obtained through an AAG agent.  

States Serviced by AAG 

AAG is currently licensed to originate reverse mortgage loans in 49 states and the District of Columbia. The one exception is Massachusetts. 

AAG Customer Satisfaction 

AAG has an average rating of 4.6 stars out of 5 stars among the five consumer review platforms we included in our assessment, which collectively includes more than 20,000 customer reviews.  

AAG Company Information  

AAG was founded in 2004 by Reza Jahangiri. Jahangiri founded AAG on the premise of helping to alleviate financial hardship and help prepare the current and coming generations for retirement.  

The company seeks to make retirement more secure and enjoyable, and this is reflected in its core values of caring, driven, and ethical. 

Dedicated to playing an active role in fighting against senior hunger and isolation, AAG engages in various activities and social events for seniors through the AAG Foundation.  

Members take time out of their weeks to provide safety checks on seniors through the Meals on Wheels Association of America and assist in events through senior centers with the Emergency Assistance Food Program. 

They are fully accredited by the BBB (Better Business Bureau), are members of NRMLA (National Reverse Mortgage Lenders Association) and an approved lender of the U.S. Department of Housing and Urban Development. 

In 2016, actor Tom Selleck began making commercials for AAG as its national spokesperson. Actor/congressman Fred Thompson and Actor Peter Graves also served as spokespersons for the reverse mortgage company. 

AAG Company Awards 

  • CEO Reza Jahangiri – Excellence in Entrepreneurship Award (2019) 
  • Finalist in BBB Torch Awards for Ethics (2017, 2019, 2020) 
  • Best Retail Brand (2012) 
  • Best Lead Provider (2012) 
  • Best Celebrity Spokesperson (2012) 

AAG Office Locations 

AAG currently has offices in: 

  • Orange, CA 
  • Irvine, CA 
  • Honolulu, HI 
  • Kennesaw, GA 
  • Lombard, IL 
  • Phoeniz, AZ 
  • Riverside, MO 
  • Melville, NY 
  • Austin, TX 

How to Contact AAG 

You can contact AAG for additional information and to get a free reverse mortgage information kit by clicking on this link here or by calling this toll-free number: (800)743-4086 

Read More About Reverse Mortgages:  

Reviews last updated: 2/2/24. (Reviews are typically updated monthly.)

Rating last updated: 2/2/24. (Ratings are typically updated once per quarter.)


Our Methodology

Reverse Mortgage companies are evaluated based on six factors that we believe are important for consumers: years in business, number of products offered, customer service availability, state licensing footprint, Better Business Bureau (BBB) Ratings, and the inclusion of a mobile application. Please find a full description of our ratings system here

This information is intended to be general and educational in nature and should not be construed as financial advice. Consult your financial advisor before implementing financial strategies for your retirement. 

Address: 3800 W. Chapman Avenue Orange, CA 92868

NMLS# 9392

Reviews for American Advisors Group (AAG)

4.5
Rated 4.5 out of 5
4.5 out of 5 stars (based on 94 reviews)
5 star78%
4 star8%
3 star6%
2 star1%
1 star7%
Rated 3.0 out of 5

No Title

Thomas
Verified
|
February 2, 2021
Rated 1.0 out of 5

loan # 9785099

we were told that AAG would pay for the second appraisial for our loan. but when we signed the closing papers they showed that we had been charged $825.00 for it. I called Prince Ace our contact at your office and he told me with my wife and the Notary listning that he would make sure that we would NOT be charged.nNow he and James in the problem dept. are not responding to my requestes to see the numbers breakdown?non 12-07-2020 I got an e-mail promising to send the breakdown but we never got it?nnLeslie and Rita Roberts

Leslie
Verified
|
January 25, 2021
Rated 5.0 out of 5

Homeowner

I give AAG a 5 star rating. The agents are always willing to come to your home and are most professional, sincerely concerned about the client. Not pushy. I know that I can call my agent in the future and he will be happy to help about other issues. I was very happy to re- finance recently to got a lower rate which helped to save a lot of money. I will definitely recommend AAG.nnShirley Hosmer

Shirley
Verified
|
January 24, 2021
Rated 5.0 out of 5

naa

This has been the best loan experience we have ever had! The

Michael
Verified
|
January 21, 2021
Rated 5.0 out of 5

No Title

We recently did the reverse mortgage. The process was fairly easy with great customer service. The agent, Harvey Sussman kept in contact with us during the process and answered any questions or concerns that we had, even on the weekends. Also, Ms. Belda Adovel helped in the process. Happy New Year and many thanks and blessings to each of you!

Satisfied
Verified
|
January 12, 2021

Rate American Advisors Group (AAG)