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Review Counsel is affiliated with Mutual of Omaha Mortgage and Retirement Funding Solutions, and recommends them for their deep experience, customer service, and borrower reviews.

Quicken Loans

Review Counsel Rating

4.6 | ★ ★ ★ ★

About Quicken Loans

Quicken Loans Review

Brief Summary of Services: 

  • Home purchase loans 
  • Mortgage refinancing 
  • Traditional and custom loan terms

Quicken Loans Synopsis 

Review Summary: Quicken Loans has an extensive history in the mortgage industry. While it offers the standard home loans for both purchasing and refinancing a home, it has considerable flexibility when it comes to loan terms.  

Recommended for: Quicken Loans is a good choice for someone looking for an online lender with extensive flexibility.  

Pros and Cons of Quicken Loans 

Pros

  • Available in all 50 states and the District of Columbia

  • 100% online application through Rocket Mortgage

  • Free home buyers and refinance guide

  • Mortgage calculators

  • Publishes current mortgage rates daily

  • Website available in Spanish

  • Spanish speaking customer representatives available

Cons

  • Potential borrowers must undergo hard credit inquiry in order to obtain a personalized rate

  • Fees can be hefty compared to other lenders

  • Does not offer in-person consultations

Quicken Loans Ratings and Reviews

Consumer Review Platform Rating  
Better Business Bureau (BBB) A+ Rating; 2.0/5 Stars with 1,169 Reviews
Best Company  4.1/5 Stars with 609 Reviews 
Credit Karma 4.0/5 Stars with 5,734 Reviews 
Trustpilot 4.6/5 Stars with 19,819 Reviews 
WalletHub 3.2/5 Stars with 223 Reviews 

Quicken Loans Full Review 

Overview 

Quicken Loans has been in the mortgage business for more than 35 years. It offers the standard home loan options for purchasing and refinancing a home.  

It also offers a user-friendly online application and mortgage servicing experience. Customers may also apply over the phone.  

Quicken is available in all 50 states, but it does not have an office where customers can visit in person. However, customers can talk to a loan expert through its online chat system or by phone.  

Quicken Home Loan Options 

Quicken Loans offers the following home loan options:  

  • 15-year fixed mortgage 
  • 30-year fixed mortgage 
  • FHA Loan 
  • Jumbo Loan 
  • VA Loan 
  • USDA Loan 
  • Adjustable-rate mortgage 
  • YOURgage (custom loan term from 8 to 29 years) 
  • Home refinancing 

Quicken loans also offers personal loans, auto loans, solar power financing, and a platform for searching for homes for sale.  

Quicken Loans Mortgage Process  

This is the home loan application process you can expect if you work with Quicken:  

  • Apply for a home loan. This can be done online, over the phone, or a combination of both.  
  • Explore the loan options. Quicken will present you with the best loan options based on your finances.  
  • Verify your information. Quicken will verify your bank account, tax information, and employment.  
  • Close your home loan. Quicken allows borrowers to close on their home loan when and where they want.  
  • Manage your home loan. Once completed, your loan will most likely continue to be serviced by Quicken Loans, as it says that it services 99% of the loans it originates.  

Quicken Loans Mortgage Rates and Fees 

According to NerdWallet, Quicken’s mortgage fees are typically higher when compared to the national average.  

Quicken Loans publishes the current mortgage rates daily. Potential borrowers can also sign up to receive an email alert when rates drop.  

Quicken Loans Company Information 

Quicken loans was originally founded in 1985 and went by the name of Rock Financial. The company went public in 1998.  

Rock began to transition to an online lender in the late 1990s. The company was purchased by Intuit, Inc. in 1999 and changed its name to Quicken Loans.  

Quicken Loans created Rocket Mortgage in 2015, which was the first mortgage lender to offer electronic closings in every state in the country.  

Quicken Loans became the largest mortgage lender in the United States in 2018. It expanded into Canada that same year.  

In 2021, Quicken Loans began the process of rebranding the company to Rocket Mortgage.  

Quicken has physical offices located in the following cities: 

  • Detroit, Michigan (headquarters) 
  • Phoenix, Arizona 
  • Cleveland, Ohio 
  • Charlotte North Carolina 

States Where Quicken Loans is Licensed 

Quicken Loans is available to originate loans in all 50 states and the District of Columbia.  

Reviews last updated: 4/1/24. (Reviews are typically updated monthly.)

Ratings last updated: 12/4/23. (Ratings are typically updated quarterly.)


Our Methodology

Mortgage companies are evaluated based on six factors that we believe are important for consumers: years in business, number of products offered, customer service availability, state licensing footprint, Better Business Bureau (BBB) Ratings, and the inclusion of a mobile application. Please find a full description of our rating system here.

This information is intended to be general and educational in nature and should not be construed as financial advice. Consult your financial advisor before implementing financial strategies for your retirement. 

Address: 1050 Woodward Avenue Detroit, MI 48226-1906 

NMLS# 3030

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