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Review Counsel is affiliated with Mutual of Omaha Mortgage and Retirement Funding Solutions, and recommends them for their deep experience, customer service, and borrower reviews.

Chase Bank

Review Counsel Rating

5.0 | ★ ★ ★ ★ ★

About Chase Bank

Chase Bank Synopsis 

Chase Summary: Chase Bank is a full-service bank and lender. It offers more than 30 credit cards for personal and business, personal banking services, a variety of loans, business banking services, merchant banking services, and investment banking services. It has branches in the lower 48 states.  

Recommended for: Chase may be a good option for someone who is looking to keep all their financial services under one roof. With more than 30 credit cards to choose from, there is no shortage of options that include a variety of benefits.  

Pros and Cons of Chase Bank

Pros

  • 26 personal credit cards

  • 8 business credit cards

  • Full-service bank

  • Offers home and auto loans

  • Branches and ATMs in 49 states

Cons

  • Mediocre customer review ratings

  • Low interest rates on savings and CDs

  • $3 charge for using out-of-network ATMs

Chase Customer Reviews

Consumer Rating PlatformRating
Better Business BureauA+ Rating; 1.1/5 Stars with 849 Reviews
DepositAccounts2.5/5 Stars with 284 Reviews 
Sitejabber1.3/5 Stars with 528 Reviews
Trustpilot1.3/5 Stars with 1,624 Reviews
WalletHub3.8/5 Stars with 27,341 Reviews

Chase Products and Services 

Chase can be a one-stop shop for all your financial needs.  

Chase offers the following products and services:  

  • Checking Accounts 
  • Savings Accounts & CDs  
  • Credit Cards 
  • Mortgages 
  • Home Equity Line of Credit  
  • Auto Loans 
  • Investment services 
  • Chase Private Client (a dedicated advisor to help with managing your banking needs and personalize your investment strategy) 
  • Business Banking 
  • Commercial banking  
  • Merchant services 

Chase offers 26 personal credit cards with various benefits and reward programs. It also offers 15 airline-branded credit cards, including cards for United Airlines, Southwest, and British Airways.   

Chase has more than 4,700 branches and 16,000 ATMs. It has retail locations in all states except Alaska and Hawaii — more states than any other bank. It has one ATM in Hawaii. 

There are no minimum deposits required to open any Chase personal checking accounts. 

Chase created a program to help limit overdraft fees called Chase Overdraft Assist. With Chase Overdraft Assist, customers are not charged an overdraft fee if they are overdrawn by $50 or less. If they are overdrawn by more than $50, and they bring their account to $50 or less, they will not be hit with an overdraft fee.  

One of Chase’s most popular features that it offers to its customers is its easy-to-use and versatile mobile app, which allows its customers to make deposits, transfers, payments, and more.  

Chase Credit Cards 

Credit CardGreat For…Rewards/BenefitsAnnual FeeAPR
Chase Freedom Unlimited Credit Card Cash Back Rewards 
 
Low Intro APR
5% cash back on travel purchased through Chase 
 
3% cash back on dining & drugstore purchases 
 
1.5% cash back on other purchases 
 
Welcome Offer: $200 + 5% cash back from gas station when you spend $500 in 3 months
No 17.24%–25.99% 
 
(0% intro APR for first 15 months) 
Chase Freedom Flex Credit Card Cash back rewards 
 
Low Intro APR
5% cash back on bonus categories that change each quarter; travel purchased through Chase 
 
3% cash back on dining and drugstores 
 
1% cash back on all other purchases 
 
Welcome Offer: $200 + 5% gas station cash back after qualifying purchases
No 7.24%–25.99% 
 
(0% intro APR for first 15 months) 
Chase Freedom Rise Student Credit Card First credit card 
 
For building credit 
1% cash back on all purchases 
 
 
Welcome Offer: $50 after qualifying purchase 
No 17.24% variable
Chase Sapphire Preferred Credit CardCash back rewards 
 
Travel rewards
5X points on travel purchased through Chase 
 
3X points on dining, online grocery purchases, streaming services 
 
2X points on other travel  
 
1X point for all other purchases 
 
Welcome Offer: 60K points after spending $4K in 3 months (equal to $750 toward travel when redeemed through Chase) 
$95 18.24%–25.24% 
Chase Sapphire Reserve Cash back rewards 
 
Travel rewards
10X points on dining, hotels, car rentals purchased through Chase 
 
5X points on flights purchased through Chase 
 
3X points on non-Chase travel and dining 
 
1X point on other purchases 
 
Welcome Offer: 60K points after spending $4K in 3 months (equal to $900 toward travel when redeemed through Chase)
$550 19.24%–26.24% 
Southwest Rapid Rewards Plus Credit Card Southwest Rapid Rewards Members 
 
Travel Benefits 
 
Other Cash Back Rewards 
2X points on Southwest purchases, purchases from Rapid Rewards hotel and car rental partners, local transit & rideshare, internet, cable, phone services, and some streaming services 
 
Welcome Offer: 50K points after qualifying purchases
$69 18.24%–25.24% 
Southwest Rapid Rewards® Priority Credit CardSouthwest Rapid Rewards Members 
 
Travel Benefits 
 
Other Cash Back Rewards 
3X points on Southwest purchases

Earn 2X points on Rapid Rewards hotel and car rental partners, local transit, commuting, internet, cable, phone services, some streaming services

Earn 1X on all other purchases

Exclusive benefits for cardmembers

Southwest benefits
$14921.49%–28.49%
Southwest Rapid Rewards Premier Credit Card Southwest Rapid Rewards Members 
 
Travel Benefits 
 
Other Cash Back Rewards 
3X points on Southwest purchases 
 
2X points on purchases from Rapid Rewards hotel and car rental partners, local transit, ride share, internet, cable, phone services, and some streaming services 
 
1X point on all other purchases 
 
Welcome Offer: 50K points after qualifying purchases
$99 18.24%–25.24% 
United MileagePlus Explorer Card United MileagePlus Members 
 
Travel Benefits 
2X miles on United purchases, dining, hotel  
 
1X mile all other purchases 
 
Welcome Offer: 50K points after qualifying purchases 
$95  
($0 for first year) 
18.74%–25.74% 
United MileagePlus Gateway Card United MileagePlus Members 
 
Travel Benefits 
 
Low intro APR 
2X miles on United purchases, gas stations, local transit 
 
1X mile on other purchases 
 
Welcome Offer: 20K miles after qualifying purchases 
No 18.74%–25.74% 
 
(0% for 12 months)
United MileagePlus Quest CardUnited MileagePlus Members 
 
Travel Benefits
$125 annual United purchase credit 
 
Two 5,000-mile anniversary award credits 
 
3X miles on United purchases 
 
2X miles for all other travel purchases, dining, some streaming services 
 
 
Welcome Offer: 70K miles after qualifying purchases
$250 18.74%–25.74% 
United MileagePlus Club CardUnited MileagePlus Members 
 
Premium Travel Benefits
United Club Membership 
 
2 free checked bags 
 
4X miles on United purchases 
 
2x miles on dining and all other travel 
 
Welcome Offer: 80K miles after qualifying purchases 
$525 18.74%–25.74% 
British Airways Visa Signature Card British Airways Customers 
 
Travel Benefits 
3 Avios per British Airways, Aer Lingus, and Iberia purchases 
 
2 Avios for hotel purchases 
 
Welcome Offer: Earn up to 100K Avios 
$95 18.24%–25.24% 
Marriott Bonvoy Boundless Credit Card Marriott Bonvoy Members 
 
Travel Benefits 
Up to 17X points for Marriott Bonvoy hotels 
 
3X points for groceries, gas, and dining 
 
2X points for all other purchases 
 
Welcome Offer: 100K points after qualifying purchases 
$95 18.24%–25.24% 
Marriott Bonvoy Bold Card Marriott Bonvoy Members 
 
Travel Benefits 
Up to 14X points at Marriott Bonvoy hotels 
 
2X points for other travel 
 
1X point for other purchases 
 
Welcome Offer: 60K points after qualifying purchases 
No 18.24% to 25.24% 
Marriott Bonvoy Bountiful Card Marriott Bonvoy Members 
 
Travel Benefits
Up to 18.5X points at Marrott Bonvoy hotels + 1K bonus points per stay 
 
4X points for grocery stores, dining 
 
2X points for other travel, other purchases 
 
Welcome Offer: 125K points after qualifying purchases 
$250 18.24% to 25.24% 
Disney Visa Card Disney customers 
 
(Disney Rewards Dollars may be redeemed toward most anything Disney at most Disney locations.) 
1% in Disney Rewards Dollars on all card purchases  
 
Welcome Offer: $150 statement credit after qualifying purchases 
No 16.24%–25.24% 
Disney Premier Visa Card Disney customers 
 
(Disney Rewards Dollars may be redeemed toward most anything Disney at most Disney locations.)
5% in Disney Rewards Dollars on Disney+, Hulu, ESPN+ 
 
2% Disney Rewards Dollars on select purchases 
 
1% for other purchases 
 
Welcome Offer: $300 statement credit after qualifying purchases
$49 16.24%‐25.24% 
World of Hyatt Credit Card World of Hyatt Members 
 
Travel Benefits 
Up to 9X points spent at Hyatt hotels 
 
2X points at restaurants, airlines, local transit, gym memberships 
 
Welcome Offer: 60K points after qualifying purchases 
$95 18.24%–25.24% 
Amazon Rewards Visa Signature Card Amazon customers 
 
Cash back rewards 
3% cash back at Amazon and Whole Foods 
 
2% cash back at restaurants, gas stations, drugstores 
 
1% cash back all other purchases 
 
Welcome Offer: $50 Amazon Gift Card (instantly loaded into Amazon account) 
No 16.49%–24.49% 
Amazon Prime Rewards Visa CardAmazon Prime Members 
 
Cash back rewards 
5% cash back at Amazon and Whole Foods  
 
2% cash back at restaurants, gas stations, drugstores 
 
1% cash back all other purchases 
 
Welcome Offer: $100 Amazon Gift Card (instantly loaded into Amazon account) 
No 16.49%–24.49% 
Instacart Mastercard Instacart customers 
 
Cash back rewards
5% cash back on Instacart purchases, travel purchased through Chase 
 
2% cash back at restaurants, gas stations, streaming services 
 
Welcome Offer: Free year of Instacart+ and $100 Instacart credit
No 17.24%–25.99% 

Chase Company Information 

Chase Bank is the banking arm of JPMorgan Chase & Co. 

Chase has a long history in the United States, with its roots going back to the nation’s founding. 

It traces back to The Manhattan Company, which was founded in 1799 by Aaron Burr, and was created to rival the Bank of New York, which was New York’s first bank created by Alexander Hamilton. 

Chase claims several banks and firms in its heritage, including J.P. Morgan & Co., The Chase Manhattan Bank, Chemical Bank, The First National Bank of Chicago, The Bear Stearns Companies Inc., and more.  

States Available 

Chase has more than 4,700 branches and 16,000 ATMs across 49 states and the District of Columbia. The only state where Chase does not have a branch or ATM is Alaska. It only has one ATM in Hawaii. It also has compatible ATMs around the world.  

Our Methodology

We identify credit card companies to evaluate. The credit companies are then evaluated based on five factors that we believe are important for consumers: years in business, number of products offered, customer service availability, state licensing footprint, and Better Business Bureau (BBB) Ratings. Please find a full description of our ratings system here.  

This information is intended to be general and educational in nature and should not be construed as financial advice. Consult your financial advisor before implementing financial strategies for your retirement. 

Reviews last updated: 4/1/24. (Reviews typically updated monthly.)

Rating last updated: 4/2/24. (Ratings typically updated once per quarter.)

Address: 270 Park Avenue New York, NY 10017

Reviews for Chase Bank

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March 28, 2021

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